Shipping policy

Shipping Policy

At The Vintage Envelope, every order is carefully prepared, printed and packaged before making its way to you. Please read our shipping information carefully before placing your order.

Processing & Dispatch

As many of our cards are made and personalised to order, please allow time for your order to be prepared before dispatch.

The estimated dispatch timeframe will be shown when placing your order.

Once your order has been posted, you will receive confirmation that it has been dispatched.

Please note that dispatch times and delivery times are separate. The delivery estimate begins once your order has been posted.

UK Delivery

UK orders are sent via Royal Mail.

Available postage options will be displayed at checkout.

Royal Mail delivery times are estimates rather than guaranteed delivery dates. Delays can occasionally occur once an order has entered the postal network, particularly during busy periods.

If you need your card for a particular date, we strongly recommend ordering as early as possible and selecting the most appropriate delivery option available.

Delivery Estimates

Please allow sufficient time for your order to arrive.

Although we always aim to dispatch orders promptly, The Vintage Envelope cannot guarantee that an order will arrive by a particular date unless a guaranteed delivery service has specifically been offered and purchased.

Events such as birthdays, weddings, anniversaries and Christmas do not change the postal service's delivery times, so please order with plenty of time to spare.

Lost Orders

Royal Mail delays can occasionally happen and a late order does not necessarily mean that it has been lost.

An order will only be considered lost once 10 working days have passed from the postage date without delivery.

Working days do not include weekends or bank holidays.

If your order has still not arrived after 10 working days, please contact The Vintage Envelope and we will look into this for you.

Where an order is deemed lost, an appropriate resolution will be offered, which may include a replacement or refund.

Refunds for non-delivery will not be issued before 10 working days have passed from the postage date.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and correct before placing your order.

If you notice a mistake after ordering, please contact us immediately. If your order has not yet been dispatched, we will do our best to amend the address.

Once an order has been dispatched, we cannot guarantee that an address can be changed or redirected.

The Vintage Envelope cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied by the customer.

Returned Mail

If an order is returned to us because the address supplied was incorrect, incomplete or the item was not collected, additional postage charges may apply if you would like the order to be sent again.

Christmas Delivery

Christmas is an exceptionally busy time for both The Vintage Envelope and Royal Mail, so we strongly recommend placing Christmas orders as early as possible.

Where offered, Royal Mail 2nd Class postage will only be available until 18th December. After this date, orders will only be sent using Royal Mail 1st Class.

Our final posting date is 23rd December.

Please remember that these are posting dates and do not guarantee delivery before Christmas.

We cannot provide refunds solely because an order does not arrive before Christmas where it was dispatched correctly and within the stated timeframe.

International Delivery

Where international delivery is available, delivery times will vary depending on the destination.

International orders may also be subject to customs processing, import duties, taxes or other charges imposed by the destination country. Where applicable, these are the responsibility of the customer.

International delivery estimates are not guaranteed.

Delays Outside Our Control

Once an order has been handed to the postal carrier, its journey is outside of our direct control.

Postal delays caused by circumstances such as severe weather, industrial action, seasonal demand or disruption to postal services may result in longer delivery times.

We will always do our best to help if there is a problem with your order.