Returns & Refund Policy

At The Vintage Envelope, each card is carefully created, printed and packed to order. Please read our returns and refund policy before placing your order.

Returns & Exchanges

We do not accept returns or exchanges.

Many of our cards are made or personalised specifically for each customer and therefore cannot be returned or exchanged if you change your mind.

Please carefully check all personalisation, names, ages, dates, wording and delivery information before placing your order.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Lost Orders

Occasionally, postal delays can occur once your order has been dispatched.

An order will only be considered lost once 10 working days have passed from the postage/dispatch date without delivery.

If your order has still not arrived after 10 working days, please contact The Vintage Envelope so that we can look into this for you.

Where an order is deemed lost, you will be offered an appropriate resolution, which may include a replacement or refund.

Refunds for non-delivery will not be issued before the 10-working-day period has passed.

Please note that working days do not include weekends or bank holidays.

Delivery Delays

Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates.

Once your order has been handed over to the postal service, delivery times are outside of our control. Delays may occasionally occur, particularly during busy periods such as Christmas.

A delayed order is not considered lost until 10 working days after the postage date.

Personalised Orders

Please ensure all personalisation details are correct before submitting your order.

We cannot accept responsibility for spelling mistakes, incorrect dates, names or other information entered incorrectly by the customer.

If The Vintage Envelope has made an error when creating your order, please contact us and we will put this right.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or is not what you ordered, please contact us with details of the issue and photographs where appropriate.

Your statutory consumer rights are not affected by this policy.

Refunds

Refunds for orders lost in transit will only be considered once 10 working days have passed from the postage date.

Where a refund is agreed, it will be returned to the original payment method. Processing times after a refund has been issued will depend on your bank or payment provider.

Incorrect Addresses

Customers are responsible for ensuring that the delivery address provided at checkout is complete and correct.

If you notice an error before your order has been dispatched, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

The Vintage Envelope